Business Issues in Learning

Jun 13, 2017

4 Reasons Systems Training Isn’t Really About Systems

What’s the goal of Systems Training? To get people trained on the system, right? Not really. Systems are tools. Knowing how to use a system isn’t a business goal. If a bank installs a new Bank Account Management System, is their goal to teach everybody how to use the system? Not likely. Perhaps their goal is to save money by streamlining the system and complete tasks more quickly. Or perhaps it’s to increase customer satisfaction, with easier and more reliable transactions. If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales. If a...

What’s the goal of Systems Training? To get people trained on the system, right? Not really. Systems are tools. Knowing how to...

Dec 20, 2016

A Pragmatist’s Guide to Innovation, Part 1

The Big Picture Innovation is good, right? That’s the one unassailable truth of business, of course. Puppies are cute. Cake is delicious....

The Big Picture Innovation is good, right? That’s the one unassailable truth of business, of course. Puppies are cute. Cake is delicious....

Mar 3, 2015

Life Sciences Learning Trends in Focus

There’s no denying that changes in the world economy are having an effect on every industry. And the Life Sciences industry is...

There’s no denying that changes in the world economy are having an effect on every industry. And the Life Sciences industry is...

Jan 14, 2015

Driving Real Business Impact: Leah Minthorn of Iron Mountain

This is the first of a series of stories about PDG partners who have demonstrated strong and unique leadership in driving business...

This is the first of a series of stories about PDG partners who have demonstrated strong and unique leadership in driving business...

May 2, 2014

The Business of Learning: Top 5 Things Your CEO Wants From Your Learning Capability

Based on research, what do top executives value? Performance – CEO’s don’t value learning they value the increased performance that learning can...

Based on research, what do top executives value? Performance – CEO’s don’t value learning they value the increased performance that learning can...

Oct 31, 2013

Using Process to Fight Fear on Learning Initiatives

It’s Halloween, so it seems like a good day to talk about fear. One of my clients shared with me that she...

It’s Halloween, so it seems like a good day to talk about fear. One of my clients shared with me that she...

May 29, 2013

What CEOs want (and it’s not what you think)

Way back in April of 2010, I wrote this post about taking learning to business, where I basically posted that business doesn’t...

Way back in April of 2010, I wrote this post about taking learning to business, where I basically posted that business doesn’t...