Client Focus

Jan 14, 2015

Driving Real Business Impact: Leah Minthorn of Iron Mountain

This is the first of a series of stories about PDG partners who have demonstrated strong and unique leadership in driving business results through learning. Leah Minthorn is the Director of North American (NA) Operations Learning at Iron Mountain, where she has been instrumental in driving organizational change. She and her small team of 11 learning and development staff are consistently reaching strategic business goals through innovative programs. Leah shares how she and her team continue to support the business goals and drive change at Iron Mountain. After working at Iron Mountain for over 10 years, Leah Minthorn has developed a knack for listening. “I feel it is important to get...

This is the first of a series of stories about PDG partners who have demonstrated strong and unique leadership in driving business...

Nov 19, 2009

Becoming a Business Partner: Tip #2 – Establish a Consultative Relationship with Your Client

How do we expand our relationships with our clients from “order-takers” to trusted advisors? First, and foremost, we need to begin by...

How do we expand our relationships with our clients from “order-takers” to trusted advisors? First, and foremost, we need to begin by...

Oct 29, 2009

Becoming a Business Partner: Tip # 1 – Know your Client Inside and Out

by Sherry Engel So how do we get to the point that we know the client so well that we become a...

by Sherry Engel So how do we get to the point that we know the client so well that we become a...