Client Management

Jan 31, 2010

No Such Thing as a Difficult Client: 5 Quick Tips

Establish common ground. What business-relevant goals do you and your client have in common? Start by acknowledging a shared interest. Focus on results, not emotion. What are the action steps necessary to accomplish the business and performance results that both you and client can agree upon? Rather than becoming angry or exasperated, simply think about the end result and how to accomplish it. Then, you won’t have time for emotions. Influence through reciprocity. What might this client want that you can provide? Reciprocity helps you to influence your clients. If they, for example, afford you the time to conduct a thorough needs analysis, you could reciprocate by providing them with the...

Establish common ground. What business-relevant goals do you and your client have in common? Start by acknowledging a shared interest. Focus on...