Contact Center

Aug 22, 2017

The Contact Center Dashboard: 5 Metrics that Matter

Customers want brands to value them, respect them, and treat them like individuals. As commerce becomes increasingly distributed, Contact Centers are often the primary representatives of the business to customers. But, as Contact Centers evolve, the ways that customers interact with companies becomes increasingly complex. Today’s world is a multi-channel ecosystem where the final measure of success is not how hard you tried, but whether you delivered on customer expectations. An effectively-managed Contact Center will contribute to customer satisfaction, business growth, and a strong brand. But even in progressive organizations, Contact Centers may not be getting the attention they need.  Increased application of technology has enabled customer self-service and omni-channel access;...

Customers want brands to value them, respect them, and treat them like individuals. As commerce becomes increasingly distributed, Contact Centers are often...