Systems Implementation

Jun 13, 2017

4 Reasons Systems Training Isn’t Really About Systems

What’s the goal of Systems Training? To get people trained on the system, right? Not really. Systems are tools. Knowing how to use a system isn’t a business goal. If a bank installs a new Bank Account Management System, is their goal to teach everybody how to use the system? Not likely. Perhaps their goal is to save money by streamlining the system and complete tasks more quickly. Or perhaps it’s to increase customer satisfaction, with easier and more reliable transactions. If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales. If a...

What’s the goal of Systems Training? To get people trained on the system, right? Not really. Systems are tools. Knowing how to...