Organizational Learning
4 Reasons Systems Training Isn’t Really About Systems
What’s the goal of Systems Training? To get people trained on the system, right? Not really. Systems are tools. Knowing how to use a system isn’t a business goal. If a bank installs a new Bank Account Management System, is their goal to teach everybody how to use the system? Not likely. Perhaps their goal is to save money by streamlining the system and complete tasks more quickly. Or perhaps it’s to increase customer satisfaction, with easier and more reliable transactions. If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales. If a...
What’s the goal of Systems Training? To get people trained on the system, right? Not really. Systems are tools. Knowing how to...
Managers Eat Learning for Lunch
Peter Drucker famously said “Culture eats Strategy for breakfast.” Executives can sit in important planning meetings and generate as many documents as...
Peter Drucker famously said “Culture eats Strategy for breakfast.” Executives can sit in important planning meetings and generate as many documents as...
Running Corporate Learning as a Business: Top Trends for 2016
Yeah, yeah, I know. Yet another “here’s what to expect in the New Year” post. The only thing more certain than hangovers...
Yeah, yeah, I know. Yet another “here’s what to expect in the New Year” post. The only thing more certain than hangovers...
Why Millennials are not Space Aliens
If you were born around 1980 or after, we all kind of owe you an apology. Because we dubbed you a “Millennial”...
If you were born around 1980 or after, we all kind of owe you an apology. Because we dubbed you a “Millennial”...
Creating the Learning Organization Structure
How do you know if the design of your learning organization is accomplishing your business goals? In PDG’s new white paper, “Creating...
How do you know if the design of your learning organization is accomplishing your business goals? In PDG’s new white paper, “Creating...
The High Performing Learning Organization
PDG recently published a new white paper called “The High Performing Learning Organization: 8 Attributes for Business Success.” The white paper focuses...
PDG recently published a new white paper called “The High Performing Learning Organization: 8 Attributes for Business Success.” The white paper focuses...
Toward a Learning Agile Organization
“At an organizational level, agility is the ability to grow, change, or innovate at or above the speed of one’s own market....
“At an organizational level, agility is the ability to grow, change, or innovate at or above the speed of one’s own market....
Virtual Immersive Environments: From Theory to Practice, Part 3: The View from IBM
[This article explores the impact that IBM has had on the use of VIEs in business. Today’s entry is the first of...
[This article explores the impact that IBM has had on the use of VIEs in business. Today’s entry is the first of...
A is for Analysis; Analysis of What?
I was asked a question the other day that made me pause before responding. The question was: “Where does the performance consulting...
I was asked a question the other day that made me pause before responding. The question was: “Where does the performance consulting...
Transformative Learning, Part 4: Organizational Change
by Dawn Francis, Ed.D. One of my last blog entries prompted a reader to ask how my research on transformative learning can...
by Dawn Francis, Ed.D. One of my last blog entries prompted a reader to ask how my research on transformative learning can...