Insights

Great minds don’t think alike. Great minds think differently. PDG’s great minds are constantly investigating new ways to drive real business improvement through learning. Here’s where we share our perspectives on what’s new, what different, what’s working, and what isn’t.


Blog

  • Employee Engagement in Learning, Part 1: The Tuna Paradox – read more
  • Making Customer Service Personal – read more
  • Contact Center: Talented Managers are Force-Multipliers – read more
  • Contact Center: The New Breed of Super-Agents – read more
  • Contact Center: You Get What You Measure – read more
Read All of Our Blogs

White Papers

Creating The Learning Organization Structure

Tips for Learning Organization Design Read the white paper, Creating The Learning Organization Structure, and...

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Implementing CIA Learning

The learning components of a Corporate Integrity Agreement (CIA) are unique and different from any other...

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Rethinking Front Line Leadership

The New Front Line Leadership Role The Leadership arena is crowded with ideas and approaches. How do...

Business Issues:
Leadership

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Simulation and Experiential Learning

Simulation is a powerful tool for change management Read the the white paper Simulation and Experiential...

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Strategic Learning Partnerships: Learning to Accelerate

The traditional L&D model is no longer working and is ripe for disruption. Smart learning leaders...

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Taming the Learning Demand Curve

Read the the white paper “Taming The Learning Demand Curve” on Flexible Resourcing for information...

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The Business Case for Talent Onboarding

Why is Talent Onboarding Critical to Business Success? Statistics show that effective onboarding leads...

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The Effective Learning Organization

What’s Your Learning IQ? Effective Learning Organizations use the tools and processes of business...

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The High Performing Learning Organization

Read the the free PDG white paper “The High Performing Learning Organization” to discover...

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The Mobile Learning rEvolution

Learn how mobile learning is changing the way people learn! Learn how to get the most from your mobile...

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The Modern Contact Center

Call Centers are now contact centers, a multi-channel communication source incorporating telephone, web...

Business Issues:
Call Center, Contact Center, Employee Engagement

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Training the World

  The free white paper, Training the World, Using Archetypes to Create a Practical Global Learning...

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Publications

  • Be the CEO of Your Learning Organization (Training Industry)– find out more
  • Navigating the Patient Journey: Shifting the Focus from Product to Patient (LTEN Bonus Focus)– find out more
  • Taming the Learning Demand Curve: Using Supply Chain Methods to Manage Your Learning Function (Training Industry) – find out more
  • Learning in Changing Times: 5 Trends in Life Sciences Learning (LTEN Focus Magazine)– find out more

Videos


Case Studies

Click below to read some of our case studies!

Click here for PDG Case Studies