Before a sales leader does anything else, they have to decide what their mindset is going to be. It’s their job to create a strong foundation for their organization, and they should get really clear about what’s required of them,...
Not all of us signed up to be virtual leaders, though; circumstances forced virtual leadership upon us. But even as the pandemic (hopefully) begins to wind down, it’s becoming apparent that virtual leadership is going to become more and more...
As technology enables customers to complete more transactions on their own, when customers do interact with their bank, they have increasingly higher expectations around the advice and service they receive. Let’s look at the “new” bank employee. How does he...
Upskilling is acquiring new skills or growing your capability in current skills. Reskilling is similar but is focused specifically on doing a new job, or doing a job that has changed significantly. For this discussion, we’ll focus on reskilling, since...
Microlearning is a toolkit that can help address the challenges of a remote workforce. Of course, every organization is different and will need to meet these challenges in ways that match their culture, values, and people. However, microlearning is a...
The most important goal of New Employee Onboarding is confirming to the new employee he/she made the best career decision to take this new role and join this new company.